Convenient Cash Frequently Asked Questions

Getting the Card
What do I do after I receive the card?

Using the Card
How do I make a purchase with my card?
How can I get cash with my card?
How do I get cash at a bank or credit union?
How do I get cash back from a merchant?

Features
How can I check the available balance on my card?
Can I pay my bills from the Convenient Cash website?
Can I add other funds to my card?
What fees are associated with this card?

Customer Service
Can I contact my local bank for customer service on my Convenient Cash account?


Getting the Card


What do I do after I receive the card?
After receiving the card, you must call 855-822-3293 to activate the card and choose your PIN. [back to top]


Using the Card


How do I make a purchase with my card?
Your card works much like other prepaid or debit cards. Use it wherever Visa debit is accepted – online, over the phone, at grocery stores, retail stores, restaurants, medical offices, etc. Always make sure to know your balance before you shop. [back to top]


How can I get cash with my card?
There are three ways to get cash with your Convenient Cash card:
  • Use your Convenient Cash card to get cash at virtually any ATM in the U.S. and around the world. Be sure to select Withdrawal from a Checking Account as the option.
  • Receive cash withdrawals at Visa issuing banks or credit unions.
  • Use the cash-back option at thousands of merchants nationwide, like major retailers, grocery stores, pharmacies and convenience stores, at no additional charge.
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How do I get cash at a bank or credit union?
Make sure to know your balance. The teller will not have access to this information. Ask the teller for a cash withdrawal in the amount you wish to withdraw. Keep your receipt and keep track of your remaining balance. [back to top]


How do I get cash back from a merchant?
When the authorization machine asks for credit or debit, select ‘debit’. Enter your 4-digit PIN. Select ‘Yes’ for cash back. Enter the amount, press ‘OK’. There is no fee to get cash back with purchase. [back to top]


Features


How can I check the available balance on my card?
You can obtain your current available balance in three ways:
  • View your account online at www.yourconvenientcash.com
  • Do a balance inquiry at an ATM
  • Call the toll-free Customer Care Center at 855-822-3293
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Can I pay my bills from the Convenient Cash website?
Yes. After you login to the Convenient Cash website, select the Bill Pay link and accept the Subscriber Agreement. You have the option to set up payees and payment options. Payment options include one time payment, pay at a future date and pay automatically at regular intervals. The Bill Pay fee is only $0.00 ( FREE ) per payment. Compare this to the average cost of a Money Order ($0.79) and stamp ($0.44). Bill Pay offers a savings of almost a quarter for each payment made. [back to top]


Can I add other funds to my card?
Yes. You can set up your card to receive payroll deposits from your employer through direct deposit, or reload funds through Visa’s ReadyLink network. To set up a Direct Deposit to your card, please visit the Payroll Direct Deposit section of this website. [back to top]


What fees are associated with this card?
Please refer to the Terms and Conditions of Convenient Cash. [back to top]


Customer Service


Can I contact my local bank for customer service on my Convenient Cash account?
No. You must direct all of your Convenient Cash questions to the toll-free Customer Care Center line. You may also utilize the web site, www.USBConvenientCash.com, for inquiries.
Convenient Cash Customer Care Center: 855-822-3293 [back to top]